Who are we
This privacy notice sets out the basis on which we process any personal data that Brettsletts Limited collect from you or about you that you provide to us or that we receive from other sources. By processing, we mean when we collect, use, store, delete and access personal data.
Brettsletts Limited is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner’s Officer (ICO).
We are required to process your personal data in accordance with the law which includes The Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation 2016 (the “GDPR”).
If we ask you to provide information from which you can be identified, including as a result of using our website, www.brettsletts.co.uk it will be used in accordance with this privacy notice, as it is varied from time to time.
What information do we collect about you?
We may collect and process the following personal data. This is information we may gather from you that will directly or indirectly identify you as individual. This type of data will be processed strictly in accordance with our Basis at Law stated in the table below. This data will include but may not be limited to:
- Information you give us. You may give us personal data by filling in paper or online forms or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, title, marital status and gender, current and previous postal and risk addresses, e-mail address, phone number, National Insurance number, passport number, driving licence number, personal description and photograph, bank details, credit / debit card details.
- Information we receive from other sources. To help us fulfil our contractual obligations and to verify the information you have given us we may receive personal data from third parties who we work with including referencing companies, landlords, employers, letting and managing agents, utility brokers and companies.
How we will we use the information about you and for what purposes?
We collect a variety of information to enable us to provide our services. We may collect this through your communications with us via email and website, your transactions and use of our services.
Links to other websites
Our web site contains links to third party websites, which are not owned or controlled by us. We are not responsible for the privacy practices used this websites or their content or accuracy.
Who we share your data with
We may share your contact data with tradesman, service companies and other third party providers to allow work to be carried out or additional services to be provided.
How long do we keep your data?
For legal reasons we hold your data securely for a minimum of 7 years from your last interaction with us, before we delete it unless we are required to retain the data for a longer period due to business, legal or regulatory requirements.
After seven years, this may be destroyed without notice to you. You should therefore retain all documentation issued to you.
What are your rights? You have the right to:
- Be informed about how we use, share and store your personal information.
- Request access to the personal data we hold on you. This is known as a Subject Access Request (SAR). Where a SAR is requested we will respond promptly and within one month from the date we receive the request.
- Request that your personal data is amended if it is inaccurate or incomplete.
- Request that your personal data is erased where there is no compelling reason for its continued processing and we don’t have a legitimate interest to retain it.
- Request that the processing of your data is restricted.
- Object to your personal data being processed.
- Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email.
- Your right to complain We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please notify us either by email, post or phone below.
- If you remain concerned about the way we collect or use your personal data you can raise your concern with the Information Commissions Office (ICO) on 03031231113. For further details you may visit the ICO website www.ico.org.uk. We will tend to disclose the complainant’s identity to whoever the complaint is about, however if you wish your identity to remain anonymous, we will try to respect that. We will keep your complaint on record for two years.
Where we send your data
Visitor comments may be checked through an automated spam detection service
Third parties we receive information from
We receive information from third party websites, which are not owned or controlled by us. We are not responsible for the privacy practices used this websites or their content or accuracy.
Your right to complain
Should you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk or write to them at:
Information Commissioner’s Office